Frequently Asked Questions
FAQ

Q. How to purchase on the site?
      To make your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a login page where you need to login your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “Continue to Shipping Method” button.
  5. From here, you need to select your prefered shipping method and click “continue” button.
  6. Then you'll need to choose your payment method. Please tick on the checkbox to agree to the terms & conditions. When you click “Place Your Order” button, it will bring you to the payment page. Please follow the instructions to complete payment.


Q. What are the payment methods available?
      Credit Card Payment (Visa or Mastercard / American Express)

OR FPX / Bank Transfers 

OR Ewallet (Touch N Go / Boost)

OR Paypal
    

Q. How to change my account personal information and shipping address?

  • Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address there.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
      Yes,  only if the order is still on pending status.

  • Please send an email to our customers service email at support@pots.com.my with the message title “Request to cancel order#” indicating the order number in order to inform us about the cancellation.
  • Orders that are in shipping or shipped status will not be cancelled.


Q. What is the product's transaction currency?
      All products transaction currency will be done in MYR.


Q. How long does the delivery usually take?
      Delivery usually takes about 3 to 5 working days for Peninsular Malaysia and 5-7 working days for Sabah/Sarawak. For international delivery, delivery times will vary by location. You can contact us to know more.

 

Q. If I am not satisfied with the product received, can I exchange/return?
   For Malaysia customers, We only accept exchange/return for faulty goods or damaged goods caused during shipment. However, please inform us of the problem by email at support@pots.com.my or through Whatsapp 018-9488055 within 3 days from receiving the item. Please see details at https://www.potskitchenware.com/return_refund_policy


Q. I still have doubts!
      Sorry that we're unable to clear your doubts in the F.A.Q page. Please send us an email at support@pots.com.my. Thank You.